Refund policy

Return, Exchange & Refund Policy

At  2.0 Men's Wear & Accessories, customer satisfaction is important to us. We want you to feel confident when shopping for men's clothing and fashion products. Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return requests for eligible products that meet our return conditions.

  • Return requests must be raised within 7 days of delivery.

  • Products must be unused, unworn, unwashed, and undamaged.

  • Original tags, labels, packaging, and accessories must be intact, where applicable.

  • Proof of purchase or a valid order number is required.

  • Products that show signs of wear, washing, alteration, or customer-caused damage may not be eligible for return.

Certain products may be excluded from returns for hygiene, safety, or other legitimate reasons, where permitted by applicable law. Any applicable exclusions will be communicated clearly.

2. Size Exchanges

If your clothing item does not fit as expected, you may request a size exchange, subject to product availability and eligibility.

  • Exchange requests must be submitted within 7 days of delivery.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The requested replacement size must be available in stock.

  • If the required size is unavailable, we will contact you to discuss the available options.

Please check the product size chart carefully before placing your order.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and its packaging

After reviewing your request, we will inform you of the available resolution, which may include a replacement, exchange, or refund, as applicable under our policy and applicable law.

4. Non-Returnable Items

The following items may not be eligible for return or exchange, except where required by applicable law:

  • Products that have been worn, washed, altered, or damaged after delivery

  • Items without their original tags or labels, where these are required for return eligibility

  • Products marked as non-returnable before purchase, where such exclusion is legally permitted

  • Items returned without prior approval, where approval is required under our return process

5. Return Process

To request a return or exchange:

  1. Contact us by email or phone with your order number and reason for the request.

  2. Provide photographs if the item is damaged, defective, or incorrect.

  3. Wait for our team to review your request and provide return instructions.

  4. Pack the eligible product securely with its original tags and packaging.

  5. Ship the product according to the instructions provided by our team.

Please do not send products to an address without receiving the appropriate return instructions.

6. Refund Policy

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

  • Approved refunds will be processed through the original payment method wherever possible.

  • Refund processing will generally begin within 5–7 business days after approval.

  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

  • Original shipping charges may be non-refundable for change-of-mind returns, where legally permitted.

  • If a refund is due because of a defective, damaged, incorrect, or undelivered product, applicable shipping charges will be handled in accordance with our policy and applicable law.

If your refund has not arrived within the expected timeframe, please contact us.

7. Return Shipping Charges

  • For eligible change-of-mind returns or size exchanges, return shipping charges may be the customer's responsibility.

  • If the product is damaged, defective, incorrect, or otherwise qualifies for a seller-funded return, we will advise you about the return shipping arrangements.

  • Any applicable return shipping charges will be communicated before the return is completed.

8. Order Cancellation

Order cancellation requests should be submitted as soon as possible.

  • Orders may be cancelled before dispatch, subject to order status and processing requirements.

  • Once an order has been dispatched, cancellation may no longer be possible; you may need to follow the applicable return process.

  • If an eligible prepaid order is cancelled, the refund will be processed according to the applicable refund procedure.

Nothing in this section limits any cancellation, refund, or other rights available under applicable law.

9. Contact Us

For return, exchange, cancellation, or refund enquiries, please contact us:

Business Name: 2.0 Men's Wear & Accessories

Email: 2.omenswearaccessories@gmail.com

Phone: +91 78456 42033

Please include your order number in your communication so we can assist you more efficiently.

Thank you for shopping with 2.0 Men's Wear & Accessories. We appreciate your trust and look forward to serving you!